Below you'll find answers to questions we get asked the most from shoppers regarding our online shop.

Which area does SC Store deliver to?

  • We deliver to all states within Peninsular Malaysia via courier services. Same day or next day delivery are only available in PENANG ONLY.
  • Fresh & Frozen Groceries are only available in PENANG ONLY. We deliver in Penang via our own drivers and riders.

How do I place an order?

Step 1 : Pick your items.
Step 2: View Your Shopping Cart
Step 3: Confirm orders and Click “Proceed To Check Out”
Step 4: Fill in your details and delivery address
Step 5: Click Place Order

What payment methods are available?

  • FPX (Local & International Banks)
  • Boost
  • T&G
  • GrabPay
  • MCash
  • Maybank QRPay

How do I make payment?

You will make payment using your preferred payment methods directly on our website using secure payment gateway like you do on any e-commerce website.

When will I receive my order?

Our business hours are Monday – Saturday, 8am – 6pm. Your orders will be processed immediately. You will be notified prior to delivery time. You can check your order status HERE.

  • For Penang, delivery time is expected to be between 24 – 48 hours.
  • For other states your orders will be delivered within 3 – 5 working days via courier service of your choice.

No delivery available on Sunday’s and on Public Holidays.

What is the Refund / Exchange Policy?

You are to check all goods upon arrival to ensure there are no defects and/or expired products. Once you have accepted the goods there will be no exchange nor refund available to you.

Wrong items or out of stock items shall be refund via FPX and Touch n Go E Wallet only within 7 days. No cash refund is available.